Have questions about shipping? Here are some answers to questions you may have regarding shipping.
Shipping procedure and policy
Within a day of your order being shipped, you will receive a tracking number with the shipping details. Your order will ship out from one our shipping facilities in CA or NY. Your orders will be shipped out from a major shipping company, such as USPS, UPS, FedEx, DHL, EMS, etc. For international deliveries, a local shipping company will be used to your final destination after your shipment arrives in your country. Upon the departure of our shipping facility, allow up to 1-4 business days for your shipment to arrive at the US destinations, and allow up to 7-14 business days for international destinations.
If our shipping carrier attempts delivery to your destination but you don’t get it for not being present, putting in a wrong address, moved without notifying us, the package may be returned to our warehouse, and it will be the buyer’s responsibility to pay the re-shipping fee.
Do you ship overseas?
For now, we ship to United States and Canada only. However, we are definitely considering adding international destinations in the near future.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 3-4 business days to arrive. Overseas deliveries can take anywhere from 7-14 days. Delivery details will be provided in your confirmation email.
Warranty and return policies
Experiencing troubles with a product? Learn more about our refund policies.
What is your return policy?
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Regardless of the free-shipping offer at the time of purchase, inbound and outbound shipping charges will be excluded from the total refund amount. Refund will typically be processed within 2 business days after the product has been returned. The product must be returned within 14 days from the day the return label is provided.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Excpetions & Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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