It depends on your location. Orders processed in the US will take 1-4 business days to arrive. Deliveries to Canada can take anywhere from 2 to 6 days. Delivery details will be provided in your confirmation email.

For now, we ship only to the United States and Canada. However, we are definitely considering adding international destinations in the near future.

Please allow us about 1 business day for your order to be shipped. Once your package is shipped, you should receive an email with tracking information.

If your package is lost during the delivery process, please contact us and let us know as soon as possible. We will handle the issue and find a solution so that you can receive the package as soon as possible. However, if our shipping carrier attempts delivery to your destination but you don’t get it for not being present, putting in the wrong address, or moving without notifying us, the package may be returned to our warehouse, and it will be the buyer’s responsibility to pay the re-shipping fee.

While comfort is subjective, the Prone Cushion is designed to be extremely comfortable for over 99% of body types, with a soft, supportive material that cradles your entire upper body. We have 10,000+ satisfied customers after purchasing our product!

Using Prone Cushion can potentially relieve pain and discomfort from a variety of conditions related to our upper body, including sciatica, scoliosis, degenerative disc, etc. However, for curing specific medical conditions, we would best recommend consulting with your physician.

While Prone Cushion is mainly made for doing certain activities that require focusing, such as reading books, working on a laptop, etc. it also can be used for prone sleeping with or without an addition of your existing pillow on top. The built-in 3-way height adjustable legs will help you choose the best inclination of your choice.

Our product falls into the limited purpose FSA aka LPFSA that does not require a separate certificate. For the products of this category, upon your doctor's approval, they will be eligible for purchase using the FSA or HSA account.

Prone Cushion features dual-layered covers*, composed of inner mesh and outer suede-textured cover. All covers are removable from the foam and are machine washable.

*Applicable to the main body foam

Prone Cushion features 6 inches of thick, super soft memory foam as a top layer that absorbs the pressures according to the contour of human bodies. There have been many female testers during the development and prototyping phase of Prone Cushion, and it was tested to work comfortably with people with large breasts as well!

The dimension of 25.6 in x 9.84 in x 12.6 in is the overall 3-dimensional size of the option each measurement representing the length, height (level 1), and width of the product. The Prone Cushion's height can be adjusted with its built-in height-adjustable legs and can be increased to 11.2 inches or 12.6 inches high. Tested with over 500+ testers over multiple rounds, Prone Cushion is set to cover over 99.1% percentiles of human body sizes. Individuals with a height of 4' 9" to 6' 4" and a weight of 85lb to 390lb are comfortably covered.

Due to the nature of a foam product, there is no specific limit due to the nature of a foam product. During our prototyping tests, a person of 380lb and 6'4” and was tested to work comfortably.

Lying on your stomach A.K.A proning is often perceived to be an unhealthy posture or a bad habit that causes uneven alignments of the bones and strains to the muscles. Ironically, when prone posture is properly supported, it is the posture that allows the most natural shape of our spinal curve with the most relaxed heartbeat. Lying Prone potentially reduces up to 8x muscle tension when compared to sitting on a chair, being the most therapeutic posture. In fact, Prone Cushion is used and recommended by many healthcare facilities and professional clinics as well as individual customers.

Prone Cushion is made with high-quality materials and multi-layered construction, its design backed by patent-pending scientific engineering. Prone Cushion has been tested with 20+ formulas with over 500+ testers, to satisfy over 99.1% of people of different body shapes and sizes. Prone Cushion is used and recommended by many clinics and medical facilities as well!

Our memory foam consists of latex-free polyurethane memory foam, with bamboo charcoal and gel infused for enhanced comfort and sanitation. As for the covers, Prone Cushion features two types of cover: inner mesh and the outer suede-textured cover. The Inner cover is made of anti-bacterial spandex, and the outer cover is made with elastic suede-textured fabric. Both covers are made to dissipate heat, and no animals were harmed.

We do offer a discount code via email. If you are a new customer, simply sign up for our newsletter and you will receive a discount code.

Prone Cushion is designed from our headquarters located in California, and manufactured in Guangdong Province in China with our trusted partners.

We stand behind the quality of our products and are confident you will love them. In fact, we are so confident that we will give you a 45-day trial to try out the Prone Cushion. This means that you have 45 calendar days from the date of delivery to return your Prone Cushion.

However, it is normal to experience certain levels of discomfort when first using the Prone Cushion as your body gets used to the proper posture. Because it can take some time for your body to adjust to better support, we require that you lie on the Prone Cushion for a minimum of 30 days. 

To be eligible for a return, the cushion must be clean, undamaged, and in its original packaging. We will refund the full product price of the cushion less the value of any discount, interest accrued, and shipping charges. Opened accessory products or add-ons such as gift wrapping are not eligible for refund.

To start a return, you can contact us at support@comfortspace.life. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@comfortspace.life.

With a strict quality control and superb built quality, it is proven that there is a very low chance of Prone Cushion's defect. However, we still offer a 1-year guarantee for product defects! If you have any claims, please use the contact form below and let us know.

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We will send out the replacement products or parts as soon as possible.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

All Prone Cushion accessories, including but not limited to, the Extra Cover and the Fabric Cleaner cannot be returned once opened

We are willing to work with other businesses that need bulk pricing. Please contact us using the form below or email us at support@comfortspace.life

Business collaboration is a key to mutual success! For any collaboration inquiries, please contact us using the form below or email us at support@comfortspace.life