Within a day of your order being shipped, you will receive a tracking number with the shipping details. Your order will ship out from our shipping facility in CA. Your orders will be shipped out from a major shipping company, such as USPS, UPS, FedEx, DHL, EMS, etc. For international deliveries, a local shipping company will be used to your final destination after your shipment arrives in your country. Upon the departure of our shipping facility, allow up to 1-4 business days for your shipment to arrive at the US destinations, and allow up to 7-14 business days for international destinations.

If our shipping carrier attempts delivery to your destination but you don’t get it for not being present, putting in a wrong address, moved without notifying us, the package may be returned to our warehouse, and it will be the buyer’s responsibility to pay the re-shipping fee.

For now, we ship to United States and Canada only. However, we are definitely considering adding international destinations in the near future.

It depends on where you are. Orders processed here will take 1-4 business days to arrive. Overseas deliveries can take anywhere from 7-14 days. Delivery details will be provided in your confirmation email.

We stand behind the quality of our products and are confident you will love them. In fact, we are so confident that we will give you a 45-day trial to try out the Prone Cushion. This means that you have 45 calendar days from the date of delivery to return your Prone Cushion.

However, it is normal to experience certain levels of discomfort when first using the Prone Cushion as your body gets used to the proper posture. Because it can take some time for your body to adjust to better support, we require that you lie on the Prone Cushion for a minimum of 30 days. 

To be eligible for a return, the cushion must be clean, undamaged, and in its original packaging. Photos of the cushion and the receipt or proof of purchase will be required. We will refund the full product price of the cushion less the value of any discount, interest accrued, and shipping charges.

To start a return, you can contact us at support@comfortspace.life. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@comfortspace.life.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

All Prone Cushion accessories, including but not limited to, the Extra Cover and the Fabric Cleaner cannot be returned once opened.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.